Perceptive Underwriting
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  • Experienced claims professionals
  • Local expertise, international reach
  • Product specialists
  • Proactive and adaptive approach
  • Advanced cloud based technology for efficient handling, bespoke reports and 24/7 access
  • Meaningful communication
  • Genuine assistance
  • Key standards of services, including 24 hour acknowledgments and payment of accepted claims within 7 days
  • History of successful outcomes
  • Reserving philosophy and approach mirror your standards

Service Overview

Whether it is true or not, all insurance companies say that they deliver when it matters. They say they have and policyholders should expect: experienced claims professionals to deal with their claims; the financial security and ability to pay claims fast; and support delivered with integrity in a fair and efficient way. At Nexus we enable our experienced claims team to deliver the service you and your clients expect as a minimum. However, we don’t just want to meet expectations, we can do better than that.

We offer complete claims service for the Lloyd’s and insurance company market including:

  • Dedicated Claims Adjusters
  • Utilisation of a panel of carefully selected lawyers by location and specialism at discounted rates
  • Access to a leading range of “value added services” including Collateral Warranty Checking Service, free legal advisory helpline, risk management, reputational defence advisors and more for your clients
  • Competitive pricing and flexible structures
  • Stand-alone service for claims only or combined with underwriting services as a complete “Virtual Insurer” proposition. Protecting Reputations
  • The commercial world is not always about right and wrong
  • It's about reputations and relationships
  • Decisions impact on your reputation
  • We make the right decisions for the right reasons

  • Adapt to any situation
  • Manage claims not just process them
  • Advice and guidance from first notice to final resolution
  • Full turnkey solution
  • Flexible on your approach to cost spend and expenditure
  • Fixed or open structure
  • Options based on files, hourly rates or premium
  • Incentive based remuneration available
  • All claims managed by local claims professionals
  • Product specialists
  • Add real value in difficult times
  • Carefully selected panels of local and international lawyers, loss adjusters and other experts at negotiated rates
  • Added-value services to you and your customers
  • More than just an acknowledgement of a claim or circumstance and watching brief
  • Advice and action to protect you and the policyholder
  • Resolve issues quickly in the best possible way
  • Efficient approach that expedites closure of claims
  • Transparent and straightforward
  • No red-tape attitude
  • Open door policy
  • Commitment to integrity
  • Full IT access 24/7
  • Stand-alone claims entity
  • Claims-only reporting lines
  • Physical separation from underwriting
  • Segregated trust accounts for all clients
  • Up to £1 million authority
  • Cradle to grave service
  • Recovery / subrogation
  • Reinsurance and Run-off services available
  • Available 24/7 by remote login
  • Multi-platform, access on PC, IPad etc.
  • Full audit trail, non editable
  • Key aspects include paperless document repository, financial recording, payment processing and workflow management
  • Mix of lawyers and non-lawyers
  • Individual authorities dependent on experience
  • Product specialists
  • Directly accessible – no call centres
  • Fully Insured with £20m of E&O insurance
  • Strong internal supervision, e.g. 4-eyes on all payments
  • Complete business recovery, data protection and other policies and procedures
  • Advanced sanctions control for claimants and payments
  • Regular bordereaux – weekly, monthly or quarterly
  • Key SLAs and KPIs tailored to suit
  • Specific requirements catered for, e.g. Italian personal claimant data or solvency II reporting
  • Multi-format export available
  • Feedback to underwriting for a true value proposition


Perceptive Underwriting