A&H and Travel

Aviation and Space

Credit and Surety

Financial Lines

Marine

Millstream Underwriting

Reinsurance

Structured Solutions

Our expert claims team have a first class understanding of the claims environment, both technically and operationally, and are committed to providing a superior claims management service.  
The team consists of FCII, ACII, Diploma, Cert CII &amp; legally qualified staff, with prior broking, adjusting and delegated authority experience from MGA, Syndicate, Broker, Company market and private practice backgrounds.
This knowledge spans many classes of business including A&amp;H, Aviation, Marine, Trade Credit, Professional &amp; Financial Lines, and our team is supported operationally by our own MI Analytics and Claims Finance.



Claims management philosophy



<ul>
<li>We take a service-orientated approach to claims, with claims being managed, not processed, and consider that collaborative relationships between our team, clients, brokers, carriers and underwriters are paramount to successful claims management.</li>
<li>We are in daily contact with our underwriters, ensuring continuous exchange of information in regards to risks underwritten.</li>
<li>Claims are assessed and adjusted in a fair, efficient and timely manner aided with excellent bordereaux and loss fund/float management.</li>
<li>Accurate and timely reserves are set by understanding the notification and executing a bespoke proactive strategy. Control and oversight of the claims MI also adds an important feedback loop for all key stakeholders.</li>
<li>We strive to develop the quality of our systems, processes, knowledge and professional development to ensure we continuously improve.</li>
</ul>



<blockquote>
&#8220;This philosophy, is instilled in the team by a comprehensive induction and ongoing training program.&#8221;
</blockquote>



Policyholder value added services



<ul>
<li>Direct contact with our in-house claims team</li>
<li>Collateral Warranty Review service</li>
<li>Various legal helplines</li>
<li>Discounted legal rates</li>
<li>Nexus Claims quarterly newsletter with legal insights and updates</li>
<li>Training &amp; provision of interactive client seminars or workshops</li>
</ul>













Please click ‘Make a Claim’ below to notify us about a claim or a potential claim.

Collaboration is paramount to our claims management philosophy

Nexus Claims

Nexus Claims Update Q3 2023

Nexus Claims Update Q2 2023

Nexus Claims Update Q1 2023

Nexus Claims Update Q3 2022

Nexus Claims Update Q2 2022

Nexus Claims Update Q1 2022

Downloadable Resources

Our Team

Claims

Richard Salmon

Head of Claims

Hayley Barnes

Deputy Head of Claims

Mark Raffety

Claims Manager - Trade Credit

Jon Perry

Claims Manager - Professional &amp; Financial Lines

Steven Baker

Claims Manager - Marine, Aviation &amp; Space

Nick Colman

Claims Specialist 

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