Perceptive Underwriting

Senior Operations Associate

PositionGroup Senior Operations Associate


Reporting toGroup Operations Manager

Job Summary

To pro-actively support the growth and development of the business, providing to the Group a high-class support function; with a focus on driving operational improvement and efficiencies through the partnership with Business Heads, to enable the business to run as efficiently and effectively as possible.

Principal Duties/Responsibilities

  • To pro-actively support the Group Operations Manager and Business in the development, implementation and roll out of Group wide operational processes and efficiencies
  • To build and develop trusted relationships with Underwriters and Directors/Department Heads, working with to ensure the business is fully understood, such that growth plans and initiatives can be supported
  • To provide high quality and effective, technical and administrative support to the Group
  • To pro-actively support the business with all day to day operational needs, with a focus on improving quality, accuracy and timeliness of outputs.
  • To deal with complex queries from the business, using them as a way to improve service.
  • To identify areas for improvement and work with the Directors/Department Heads, with support and referral to the Group Operations Manager to ascertain solutions, agreeing and managing the change within the Group and evaluating its benefits.
  • To review new products and initiatives from an operational standpoint and provide guidance and support to the business.
  • To respond quickly and pro-actively to ad-hoc requests from external and internal contacts alike.
  • To undertake a variety of adhoc projects under the guidance of the Group Operations Manager, and then presenting and seeing through the strategy for rectification.
  • To create, embed and maintain operational Policies and Procedural Manuals under guidance, where necessary, from the Group Operations Manager.
  • To support and provide guidance to operational assistants with the maintenance and development of internal trackers (for example Premium and Profit Commission).
  • To assist with the integration of acquisitions, including but not limited to: liaising with various individuals; reviewing systems, processes, contracts, data and reports; and performing GAP analysis.
  • To review current underwriting arrangements, ensure the correct set up on the system and liaise with MI regarding reporting requirements.
  • To work with the IT team in providing UAT and system testing within the underwriting systems, to allow upgrades and changes to the system functionality can be signed-off from an operations perspective.
  • To participate where necessary in Underwriting Audits, providing operational overview and addressing auditor queries in relation to operational matters.
  • To keep up to date with insurance market news and regulatory requirements, highlighting key developments and changes to the Group Operations Manager and Directors/Department Heads as appropriate, and then ensuring actions and implemented and taken forward.

Required Qualifications, Skills, Knowledge, Experience


Ideally educated to degree level, or equivalent, with strong GCSE, or equivalent, in maths.



Ideally a minimum 3 years’ experience in an operational role

Excellent organisational skills and the ability to multi- task.

Ability to work under pressure as part of a small team.

Excellent communication skills, with the ability to develop and maintain strong working relationships with all levels.

Ability to motivate and organise others.

Attention to detail, accuracy and deadlines.

Ability to filter information, assess priorities and make informed decisions.

Ability to think ahead and anticipate needs before they arise.

Excellent project, planning, change and time management capabilities.

Confident and able to work on own initiative and with limited supervision.

IT literacy including advanced skills in Word, Excel, PowerPoint, Outlook and other Microsoft Office applications.

Excellent problem solving skills.


Good judgement and decision making skills.



Ideally a proven track record in a similar role.

Knowledge of Binding Authority Agreements essential.

Previous experience within either an independent or Broker-owned MGA would be ideal

Broker technician experience advantageous.

Knowledge of RiskWrite advantageous.

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