Perceptive Underwriting

Claims Technician

PositionClaims Technician


Reporting toClaims Manager

Job Summary

To work closely with the Claims Manager, Head of Claims and wider Claims Team, providing a best in class claims service to our Underwriting Carrier Partners, Policyholders and Brokers.

Principal Duties/Responsibilities

  • To undertake various claims administration tasks, such as setting up and acknowledging new claims, undertaking premium checks and assisting with any Claims Team/Adjuster queries and other general ad-hoc duties such as e-mail filing, maintaining records etc.
  • Oversight and responsibility for separate claims e-mail inboxes, involving loss run requests, collateral warranty checks and action such requests promptly
  • Working closely with our Claims Adjusters, Processing Technicians and Claims Operations/MI staff for the purposes of claims related activity, payments and relevant MI information
  • To ensure Nexus Claims acts an effective TPA following at all times applicable claims standards and adherence to contractual delegated authorities & service level agreements
  • Identify and escalate claims related issues where necessary including any matter(s) beyond the level of the individual’s experience or authority.
  • Represent Nexus brand and values
  • Complete a minimum of 15 hours of continuous professional development (CPD) annually

Required Qualifications, Skills, Knowledge, Experience


  • Educated to degree level preferable, but not essential
  • Cert CII or equivalent (or interest in such qualifications)


  • Ability to prioritise and effectively manage own workload
  • Team player, excellent interpersonal and communication skills
  • Attention to detail, keen to learn and challenge the status quo
  • Positive and enthusiastic attitude

Knowledge / Experience:

  • IT literate with knowledge of MS Word, Excel & Outlook

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To apply for this position please Contact: Helen Saar

Contact Email:

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