Perceptive Underwriting

Claims Broker (French speaker)

PositionClaims Broker


Reporting toHead of Claims

Job Summary

To work closely with the Claims Manager, Head of Claims and wider Claims team, providing a best in class claims service to our underwriting carrier partners, policyholders and brokers.

Principal Duties/Responsibilities

  • To proactively manage, for the claims broking part of our business, European & UK claims in a timely and efficient manner from first notification to settlement/closure. This includes: being the point of contact for the Insured and also carriers/loss adjusters; creating/processing claims and payments on relevant IT systems / claims platforms (and accurate data entry/claims notes), appointing and managing loss adjusters, running an effective diary system, reporting to carriers, and other ad hoc claims tasks
  • Working closely with our Claims Adjusters, Processing Technicians and Claims Operations/MI staff for the purposes of claims related activity, payments and relevant MI information
  • To ensure Nexus Claims acts an effective TPA following at all times applicable claims standards and adherence to contractual delegated authorities & service level agreements
  • Identify and escalate claims related issues where necessary including any matter(s) beyond the level of the individual’s experience or authority
  • Represent Nexus brand and values
  • Complete a minimum of 15 hours of continuous professional development (CPD) annually

Required Qualifications, Skills, Knowledge, Experience


  • Educated to degree level preferable but not essential.
  • Cert CII or equivalent (and interest in such qualifications)


  • French & English.
  • Ability to prioritise and effectively manage own workload.
  • Team player, excellent interpersonal and communication skills.
  • Attention to detail, keen to learn and challenge the status quo.
  • Positive and enthusiastic attitude


  • ECF Knowledge desirable
  • IT literate with knowledge of MS Word, Excel & Outlook

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To apply for this position please Contact: Helen Saar

Contact Email:

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