Service Overview
Whether it is true or not, all insurance companies say that they deliver when it matters. They say they have and policyholders should expect: experienced claims professionals to deal with their claims; the financial security and ability to pay claims fast; and support delivered with integrity in a fair and efficient way. At Nexus we enable our experienced claims team to deliver the service you and your clients expect as a minimum. However, we don’t just want to meet expectations, we can do better than that.
We offer complete claims service for the Lloyd’s and insurance company market including:
- Dedicated Claims Adjusters
- Utilisation of a panel of carefully selected lawyers by location and specialism at discounted rates
- Access to a leading range of “value added services” including Collateral Warranty Checking Service, free legal advisory helpline, risk management, reputational defence advisors and more for your clients
- Competitive pricing and flexible structures
- Stand-alone service for claims only or combined with underwriting services as a complete “Virtual Insurer” proposition. Protecting Reputations
- The commercial world is not always about right and wrong
- It's about reputations and relationships
- Decisions impact on your reputation
- We make the right decisions for the right reasons
- Adapt to any situation
- Manage claims not just process them
- Advice and guidance from first notice to final resolution
- Full turnkey solution
- Flexible on your approach to cost spend and expenditure
- Fixed or open structure
- Options based on files, hourly rates or premium
- Incentive based remuneration available
- All claims managed by local claims professionals
- Product specialists
- Add real value in difficult times
- Carefully selected panels of local and international lawyers, loss adjusters and other experts at negotiated rates
- Added-value services to you and your customers
- More than just an acknowledgement of a claim or circumstance and watching brief
- Advice and action to protect you and the policyholder
- Resolve issues quickly in the best possible way
- Efficient approach that expedites closure of claims
- Transparent and straightforward
- No red-tape attitude
- Open door policy
- Commitment to integrity
- Full IT access 24/7
- Stand-alone claims entity
- Claims-only reporting lines
- Physical separation from underwriting
- Segregated trust accounts for all clients
- Up to £1 million authority
- Cradle to grave service
- Recovery / subrogation
- Reinsurance and Run-off services available
- Available 24/7 by remote login
- Multi-platform, access on PC, IPad etc.
- Full audit trail, non editable
- Key aspects include paperless document repository, financial recording, payment processing and workflow management
- Mix of lawyers and non-lawyers
- Individual authorities dependent on experience
- Product specialists
- Directly accessible – no call centres
- Fully Insured with £20m of E&O insurance
- Strong internal supervision, e.g. 4-eyes on all payments
- Complete business recovery, data protection and other policies and procedures
- Advanced sanctions control for claimants and payments
- Regular bordereaux – weekly, monthly or quarterly
- Key SLAs and KPIs tailored to suit
- Specific requirements catered for, e.g. Italian personal claimant data or solvency II reporting
- Multi-format export available
- Feedback to underwriting for a true value proposition
